Add complete references section with 17 citations

Covers all sources referenced or relied upon in the paper:

Scheduling theory: Smith (1956) for SPT/WSJF/exchange argument,
Conway/Maxwell/Miller (1967) for scheduling textbook, Little (1961,
2011) for queueing law, Reinertsen (2009) for WSJF terminology.

Measurement/incentives: Goodhart (1984) and Strathern (1997) for
Goodhart's Law and its generalization.

Behavioral economics: Kahneman & Tversky (1979) for loss aversion.

Game theory: Akerlof (1970) for information asymmetry/adverse
selection, Holmstrom (1979) for moral hazard.

Psychology: Festinger (1957) for cognitive dissonance, Deci & Ryan
(1985) and Ryan & Deci (2000) for Self-Determination Theory,
Seligman & Maier (1967) and Seligman (1975) for learned helplessness,
Shay (1994) and Litz et al. (2009) for moral injury.

Each citation includes DOI where available, ISBN for books, and a
brief annotation mapping it to where it is used in the paper.

Co-Authored-By: Claude Opus 4.6 (1M context) <noreply@anthropic.com>

README.md

@@ -1313,4 +1313,174 @@ still paint.
 
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+## References
+
+### Scheduling Theory
+
+[1] Smith, W. E. (1956). Various optimizers for single-stage production.
+*Naval Research Logistics Quarterly*, 3(1–2), 59–66.
+doi:[10.1002/nav.3800030106](https://doi.org/10.1002/nav.3800030106)
+
+> Origin of the SPT optimality result (Theorem 1), the weighted completion
+> time rule $w_i/p_i$ descending (WSJF, Theorem 11), and the adjacent-job
+> pairwise interchange (exchange argument) proof technique used throughout
+> this paper.
+
+[2] Conway, R. W., Maxwell, W. L., & Miller, L. W. (1967). *Theory of
+Scheduling*. Addison-Wesley.
+
+> Comprehensive treatment of single-machine and multi-machine scheduling
+> theory, extending Smith's results. Standard textbook reference for the
+> exchange argument and its generalizations.
+
+[3] Little, J. D. C. (1961). A proof for the queuing formula: L = λW.
+*Operations Research*, 9(3), 383–387.
+doi:[10.1287/opre.9.3.383](https://doi.org/10.1287/opre.9.3.383)
+
+> First rigorous proof of Little's Law, referenced in Section 5. The
+> result was known informally before 1961; this paper provided the
+> general proof requiring only stationarity and finite expectations.
+
+[4] Little, J. D. C. (2011). Little's Law as viewed on its 50th
+anniversary. *Operations Research*, 59(3), 536–549.
+doi:[10.1287/opre.1110.0941](https://doi.org/10.1287/opre.1110.0941)
+
+> Retrospective discussing the law's scope, limitations, and
+> common misapplications — including the batch-case subtleties
+> noted in Section 5 of this paper.
+
+[5] Reinertsen, D. G. (2009). *The Principles of Product Development
+Flow: Second Generation Lean Product Development*. Celeritas Publishing.
+ISBN: 978-0-9844512-0-8.
+
+> Popularized the term "Weighted Shortest Job First" (WSJF) and the
+> "Cost of Delay divided by Duration" formulation in agile/lean product
+> development contexts. The underlying mathematical result is Smith
+> (1956) [1].
+
+### Measurement and Incentives
+
+[6] Goodhart, C. A. E. (1984). Problems of monetary management: The
+U.K. experience. In C. A. E. Goodhart, *Monetary Theory and Practice:
+The UK Experience* (pp. 91–121). Macmillan.
+
+> Source of Goodhart's Law. Original wording: "Any observed statistical
+> regularity will tend to collapse once pressure is placed upon it for
+> control purposes." First presented as a working paper for the Reserve
+> Bank of Australia in 1975.
+
+[7] Strathern, M. (1997). 'Improving ratings': Audit in the British
+university system. *European Review*, 5(3), 305–321.
+doi:[10.1002/(SICI)1234-981X(199707)5:3<305::AID-EURO184>3.0.CO;2-4](https://doi.org/10.1002/(SICI)1234-981X(199707)5:3%3C305::AID-EURO184%3E3.0.CO;2-4)
+
+> Generalized Goodhart's observation into the form commonly cited today:
+> "When a measure becomes a target, it ceases to be a good measure."
+> Referenced implicitly in Sections 6, 11.4, and Appendix A.4.
+
+### Behavioral Economics
+
+[8] Kahneman, D., & Tversky, A. (1979). Prospect theory: An analysis of
+decision under risk. *Econometrica*, 47(2), 263–292.
+doi:[10.2307/1914185](https://doi.org/10.2307/1914185)
+
+> Established loss aversion — the finding that losses are weighted
+> approximately twice as heavily as equivalent gains in subjective
+> evaluation. Referenced in Section 7.4 to argue that the dissatisfaction
+> of deprioritized large-task clients outweighs the satisfaction gained
+> by small-task clients under SPT.
+
+### Game Theory and Contract Theory
+
+[9] Akerlof, G. A. (1970). The market for "lemons": Quality uncertainty
+and the market mechanism. *The Quarterly Journal of Economics*, 84(3),
+488–500. doi:[10.2307/1879431](https://doi.org/10.2307/1879431)
+
+> Foundational model of information asymmetry and adverse selection.
+> The pooling equilibrium described in Appendix A.5 — where the client
+> cannot distinguish high-quality from low-quality service because both
+> produce the same aggregate metric — is structurally analogous to
+> Akerlof's lemons problem.
+
+[10] Hölmstrom, B. (1979). Moral hazard and observability. *The Bell
+Journal of Economics*, 10(1), 74–91.
+doi:[10.2307/3003320](https://doi.org/10.2307/3003320)
+
+> Formal treatment of moral hazard — the problem arising when an agent's
+> actions are not fully observable by the principal. The metric-reporting
+> scenario in Appendix A.5 is a moral hazard problem: the provider
+> (agent) chooses the schedule, but the client (principal) observes only
+> the aggregate outcome.
+
+### Psychology
+
+[11] Festinger, L. (1957). *A Theory of Cognitive Dissonance*. Stanford
+University Press. ISBN: 978-0-8047-0131-0.
+
+> Foundational theory of cognitive dissonance. Referenced in Appendix
+> B.2: an individual holding contradictory cognitions experiences
+> psychological discomfort and is motivated to reduce the contradiction.
+> The proof eliminates the ambiguity that would normally allow
+> rationalization, making the dissonance load-bearing.
+
+[12] Deci, E. L., & Ryan, R. M. (1985). *Intrinsic Motivation and
+Self-Determination in Human Behavior*. Plenum Press.
+ISBN: 978-0-306-42022-1.
+
+> Original book-length treatment of Self-Determination Theory,
+> identifying autonomy, competence, and relatedness as innate
+> psychological needs. Referenced in Appendix B.3.
+
+[13] Ryan, R. M., & Deci, E. L. (2000). Self-determination theory and
+the facilitation of intrinsic motivation, social development, and
+well-being. *American Psychologist*, 55(1), 68–78.
+doi:[10.1037/0003-066X.55.1.68](https://doi.org/10.1037/0003-066X.55.1.68)
+
+> Overview and update of Self-Determination Theory, linking need
+> satisfaction to intrinsic motivation, job satisfaction, and
+> psychological well-being. The three-need framework (autonomy,
+> competence, relatedness) applied in Appendix B.3.
+
+[14] Seligman, M. E. P., & Maier, S. F. (1967). Failure to escape
+traumatic shock. *Journal of Experimental Psychology*, 74(1), 1–9.
+doi:[10.1037/h0024514](https://doi.org/10.1037/h0024514)
+
+> Original experimental demonstration of learned helplessness.
+> Co-authored with Steven F. Maier. Referenced in Appendix B.5:
+> repeated exposure to uncontrollable outcomes (failed advocacy for
+> better metrics) produces passivity and disengagement.
+
+[15] Seligman, M. E. P. (1975). *Helplessness: On Depression,
+Development, and Death*. W. H. Freeman.
+ISBN: 978-0-7167-0752-3.
+
+> Extended treatment connecting learned helplessness to human depression
+> and institutional behavior. The concept of "metric fatalism" described
+> in Appendix B.5 is a domain-specific instance of learned helplessness
+> in organizational settings.
+
+[16] Shay, J. (1994). *Achilles in Vietnam: Combat Trauma and the
+Undoing of Character*. Atheneum / Simon & Schuster.
+ISBN: 978-0-689-12182-3.
+
+> Introduced the concept of moral injury through analysis of Vietnam
+> combat veterans' experiences, drawing parallels to Homer's *Iliad*.
+> Defined moral injury as arising from a betrayal of "what's right" by
+> someone in legitimate authority in a high-stakes situation. Referenced
+> in Appendix B.4.
+
+[17] Litz, B. T., Stein, N., Delaney, E., Lebowitz, L., Nash, W. P.,
+Silva, C., & Maguen, S. (2009). Moral injury and moral repair in war
+veterans: A preliminary model and intervention strategy. *Clinical
+Psychology Review*, 29(8), 695–706.
+doi:[10.1016/j.cpr.2009.07.003](https://doi.org/10.1016/j.cpr.2009.07.003)
+
+> Formalized moral injury as a clinical construct and proposed a
+> treatment model. Defined moral injury as resulting from "perpetrating,
+> failing to prevent, bearing witness to, or learning about acts that
+> transgress deeply held moral beliefs and expectations." This definition
+> is quoted in Appendix B.4 and applied to knowledge workers operating
+> under synthetic metrics.
+
+---
+
 *This proof was developed conversationally and formalized on 2026-03-28.*